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Frequently Asked Questions

Q: Do you offer Cash Discount programs?

A: Yes!  Cash Discount is a great way to reduce processing costs to nearly $0, regardless of how much you process!  Now legal in 48 states, over a third of new customers choose this processing program where the end user pays the card processing fee.  Save your business thousands of dollars each year with this option!

Q: Can I accept Cryptocurrency as a business?

A: You get US Dollars next day in your account, less a 3.9% fee, charged to you but you will set up your app or portal to charge that to your customers, so no cost to you.

Here are the crypto you can accept with zero fluctuations and USD in your bank the next day.

BTC – Bitcoin

BCH – Bitcoin Cash

ETH – Ethereum

LTC – Litecoin

DASH – Dash Coin

XRP – Ripple

USDT – Tether on ERC20 and TRC20 blockchains

USDC – Circle

Q: What are ALL those fees on your statement?

A: PCI compliance? Minimums? Statement? Service? Non-Qualified? Mid-Qualified? EIRF? FANF? Regulatory? It's all very confusing. Did you know that the processor only has very little control over the fees Visa/MasterCard/Discover/American Express choose to charge? But we do know how to explain them! The processor you choose should have a high level of technology and security, competitive rates, but mostly superior customer service. We will always be open and fair, when explaining the fees that are mostly pass-thru from the card associations.

Q: What is Apple Pay?

A: Apple Pay is a mobile payment and digital wallet service allows users to make payments using certain Apple devices.  It uses NFC (Near Field Communication) which is a feature on some models of credit card terminals.  If you wish to accept Apple Pay for your business, there are no additional costs.  You only need a compatible terminal which we set up Free for our customers.

Q: What is EMV and what are the benefits of chip card acceptance

A: EMV is an abbreviation for Europay, Mastercard and Visa, the three organizations that developed the initial specifications. EMV chip cards contain embedded microprocessors that provide strong transaction security features and other application capabilities not possible with traditional magnetic stripe cards.
The biggest benefit of EMV is the reduction in card-present card fraud resulting from counterfeit, lost and stolen cards. Consumers with EMV chip payment cards can use their card on any EMV-compatible payment terminal.

Q: Why is American Express so expensive?

A: Its not anymore!  We have access to a new program, American Express Opt Blue!  Why is this important?  No longer do you have higher costs, separate points of contact, another statement and slower funding time.  Opt Blue combines AMEX with other card types, gives you one point of contact, gets your money faster and best of all, can actually be cheaper than accepting some types of Visa and Mastercards!  If your business wants to add AMEX acceptance, contact us.

Q: Shouldn’t I process cards with my bank?

A: Most businesses are unaware but your bank doesn’t actually do credit card processing.  They simply provide their business clients information as leads to a third party company just like us!  The difference is that the bank also wants to get a cut of the profit.  So the processing company prices these accounts higher because they have to share profit with the bank and they know business owners will feel obligated not to switch because it would be disloyal to their bank.  In reality, when you call the number on your merchant services statement, you aren’t talking with your bank.  When you wake up and decide to switch, you will save money (much more than the 0.001% bump on a CD incentive the bank offers) and your “bank” likely won’t even know you’re gone.

Q:  What are your “rates”?

A:  We offer customized solutions for every business so there are no rate charts.  However, we do guarantee to meet or beat any competitor pricing for any services offered and give you great local service!  Our goal is your satisfaction!

Q: How fast can I get my money?

A: Same Day funding is now available!

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